Return / Refund Policy

At EVELIY, customer satisfaction is our priority. As a manufacturer, we ensure high-quality products, but if you are not completely satisfied with your purchase, we offer a simple and transparent return process.”

Return Eligibility:

Return request must be raised within 7 days of delivery
Product must be unused, unwashed, and in original condition
Original packaging, tags, and invoice must be available
Returns are accepted only for:
- Damaged or defective products
- Wrong product received
- Size or fit issues

Non-Returnable Items:

Used or washed products
Products without original packaging or tags
Items damaged by customer use
Clearance / sale items (if applicable)

Return Process:

“To initiate a return, customers need to submit a return request through our Return Request section or contact us via WhatsApp. Our team will review the request and provide further instructions.”

Refund Policy:

Refund will be processed after product inspection
Refund will be issued within 5–7 business days
Amount will be credited to the original payment method or bank account

Important Notes:

EVELIY reserves the right to accept or reject returns after inspection
In case of invalid return requests, the product may be shipped back to the customer